Questions, answered.
Shipping, returns, safety, and assembly — everything parents ask us.
Frequently asked questions
Orders leave our U.S. warehouse within 1–2 business days. Shipping is free on orders over $99 and typically arrives in 3–7 business days, tracked door to door.
Right now we ship within the United States only — we're working on expanding.
Set it up and use it for naps, nights, and trips — for 7 days. If you don't love it, send it back for a full refund.
Email us at support@lulluno.com with your order number within 7 days of delivery. Refunds go back to your original payment method within 5–10 business days after we receive the crib.
Any manufacturing defect in the frame, folding mechanism, mesh, or mattress — for one full year. Normal wear, stains, and damage from misuse aren't covered, but write to us anyway; we'll always try to help.
Every model is independently tested to ASTM F406 and CPSC standards. Fabrics are OEKO-TEX certified — free from harmful substances.
Yes. It's firm, flat, and fits snugly with no gaps — exactly what pediatric sleep guidelines recommend. Breathable mesh on all four sides keeps air flowing.
Really. Pull two triggers, press down — one motion, no tools. Most parents get it on the first try; by the third time, it's muscle memory.
It folds to 78 × 24 × 24 cm and comes with a carry bag. It fits in almost any car trunk; for flights, check your airline's oversized-baggage policy — most parents gate-check it without issues.
From newborn to about 24 months (up to 15 kg / 33 lbs). Stop using it once your baby can climb out on their own.
Wipe the mesh and frame with a damp cloth and mild soap. The fitted sheet is machine washable, and the mattress cover zips off for washing too.
The crib, the mattress, a fitted sheet, and the carry bag. That's everything — no extra parts to buy, no tools needed.
Still curious?
Ask us anything — we reply within 24 hours on business days.